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Question

Upgrade

AAnna Fairbairn
Community Member

Hi, I am looking to upgrade my mobile phone as the one I have is smashed on both sides and slowly about to shut down. I have a contract ending march 2026 but I would like to upgrade my device before then if possible? 

Many thanks 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12058 replies
    • March 8, 2025

    Okay ​@AAnna Fairbairn, iD allow you to upgrade your phone contract once you’re within the last 60-days of the 24-month minimum term. 

    You can also discuss upgrade options with iD telephone sales, between 9am - 6pm. 

    Contact iD sales on 020 7139 1397.

    These community articles might help. 

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • March 8, 2025

    Hey there ​@AAnna Fairbairn, thank you for reaching out.

     

    If your contract doesn’t end until March 2026, then the earliest upgrade date you’d have is January 2026, if you’re on a 24-month plan, for February 2026, if you’re on a 12-month plan.

     

    Thanks,

    Tyler

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