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Upgrade - change my mind

  • July 26, 2024
  • 1 reply
  • 121 views
S
Community Member

I've been with ID mobile for 4 years now, 

I have just done my upgrade but change my mind in the 30 days cooling off period.

I have sent the phone back etc.. ID received the phone a week ago. My plan has not changed for over a week and stats I'm still in contract until 2026 and plan has not reverted back either.

I have called ID on numerous occasion's and (live chat) and keep getting told every time it will take 48hrs. I then have told IDM its past the 48hrs and there telling me it will be done tomorrow.( its always tomorrow!!)

 So frustrating! a simple thing to change my plan back and they struggle to do it. shocking!! 

Still NOT been sorted. over a week now.

Best answer by Matthew T

Hey @scott.edenuk,

Looks like the contract was returned on the 24th July, and a new contract for a S24 Ultra was purchased 29th July. Hoping this means your issue is resolved?

Thanks.

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Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1818 replies
  • Answer
  • August 1, 2024

Hey @scott.edenuk,

Looks like the contract was returned on the 24th July, and a new contract for a S24 Ultra was purchased 29th July. Hoping this means your issue is resolved?

Thanks.

iD Community Manager

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