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Question

upgrade costs more??

K
Community Member

Why?  Does it cost more to upgrade then it does if i opened a new account

 

Does customer loyalty mean nothing?

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 588 replies
    • March 21, 2025

    Standard industry practice unfortunately.

    You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further ​@Karmaz81 

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • March 21, 2025

    Hey there ​@Karmaz81, we’re sorry you feel this way.

     

    All new customer and upgrade deals vary, and sometimes a better deal will show either way. We hope that when you joined us, you were able to take out a great new customer deal that a current customer may not have been able to have taken out then.

     

    If you wish to discuss upgrade deals further, please call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tyler

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