Skip to main content
Question

Upgrade issue

L
Community Member

I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number.

 

It seems the upgrade has created a new account.

    2 replies

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+7
    • JoeKing
    • Silver Contributor
    • 296 replies
    • March 24, 2025

    ​@Leffebeer  Let me forward your issue to a member of ID Mobile staff. They get back in contact when they can.

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    L
    1 person likes this
    • L
      Leffebeer
    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1825 replies
    • March 24, 2025

    Afternoon ​@Leffebeer,

    You’re right, looks like you’ve purchased a 2nd Line (£10 per month 120GB) with a new number. Please contact our Live Chat team here https://www.idmobile.co.uk/live-chat to cancel the new SIM plan.

    I’d then call our Sales Team on 0800 049 0250. Select Option 1. to Upgrade your existing SIM plan to the best tariff available.

    Thanks.

    iD Community Manager
    L
    1 person likes this
    • L
      Leffebeer

    Reply.


    Terms & Conditions