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upgrade issues data addon not applied

  • June 28, 2024
  • 1 reply
  • 39 views
J
Community Member

Hi 

 

Recently I have upgrade of my SIM only contract with 10gb data +20 GB data add-on which I have a chat transcript confirmation.

 

But the 20GB data add-on has not been applied on my both numbers.

 

There is no number to contact customer service.

 

How do I resolve this matter with ID mobile?

 

Thank you in advance.

 

 

 

1 reply

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 7891 replies
  • July 11, 2024

Hi @jandmpatel 

 

Was the same deal agreed for both of your accounts?

 

You mention upgrading one SIM only contract, not both.

 

Do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

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