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So it’s upgrade day and I have the recommended upgrade for my useage. So why as a loyal customer for 3 years should I be getting charged more than if I just cancelled (after my contract is up) and started a new plan with the latest iPhone with mobiles.com who offer cheaper per month by £6, unlimited data yours was 10gb and instead of £89 upfront cost it would be £19

Hi @Abywan 

 

Upgrade and new customer offers are often different, as well as third party site offers.

 

If you aren’t seeing an upgrade offer you’re happy with, we’d recommend contacting the sales team on 0207 1391 397.

 

Tom

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