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upgrade rip off

  • May 12, 2024
  • 1 reply
  • 171 views

Abywan
Community Member

So it’s upgrade day and I have the recommended upgrade for my useage. So why as a loyal customer for 3 years should I be getting charged more than if I just cancelled (after my contract is up) and started a new plan with the latest iPhone with mobiles.com who offer cheaper per month by £6, unlimited data yours was 10gb and instead of £89 upfront cost it would be £19

Best answer by Tom

Hi @Abywan 

 

Upgrade and new customer offers are often different, as well as third party site offers.

 

If you aren’t seeing an upgrade offer you’re happy with, we’d recommend contacting the sales team on 0207 1391 397.

 

Tom

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7891 replies
  • Answer
  • May 14, 2024

Hi @Abywan 

 

Upgrade and new customer offers are often different, as well as third party site offers.

 

If you aren’t seeing an upgrade offer you’re happy with, we’d recommend contacting the sales team on 0207 1391 397.

 

Tom