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Question

Upgrade sim only to new phone contract


Hi, I currently have a SIM only monthly contract that I have had for over a year. I want to get a new phone and remain with ID. I have seen a 24 month contract deal with Carphone Warehouse stilll with ID, I wish to retain my mobile number is this possible? If so how do I go about it?

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12058 replies
  • March 7, 2025

The iD telephone sales team might be able to match the Carphone Warehouse deal, ​@Henrybp

Speak to iD sales between 9am - 6pm, by calling 020 7139 1397. 

Just to say, if iD sales can’t help you and you decide to buy from Carphone Warehouse, you’ll get a new connection to the iD network, with a new mobile number.

Unfortunately ​@Henrybp, iD can’t/won’t transfer a mobile number from one iD contract to another iD contract. 

These community articles might help.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7891 replies
  • March 7, 2025

Hi ​@Henrybp 

 

Unfortunately it wouldn’t be possible to transfer a number directly from iD Mobile to iD Mobile, to retain a number, we’d recommend an upgrade.

 

Tom