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upgrading my sim only contract.

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  • mzahwa
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Hi I hope everyone is well!

 

i currently am on 50Gb/month sim only plan for a 12 month contract. I want to upgrade to the plan that offers unlimited data. 
 

However, when i go to th ID mobile app and click on change/upgrade plan. I am met with error “Unfortunately we don’t have any plan for you at the moment”. The only plan I see in app for upgrade, are Phone plans which I don’t want.

Also I have been on my current plan since September 2024. 
 

Can anyone pls help me on what to do, I have gone to the ID mobile website and tried to select unlimited plan from there but that gives me a new sim.

 

 

Best answer by Matthew T

​@mzahwa ​@MZone -

I’ve raised this with the relevant teams, will give you an update soon. Have you tried our Sales team on 0800 049 0250. Select Option 1. Thanks!

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    MZone
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    • MZone
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    • 678 replies
    • March 26, 2025

    I get the same message on mine. I will flag with a moderator. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
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    • Matthew T
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    • Answer
    • March 27, 2025

    ​@mzahwa ​@MZone -

    I’ve raised this with the relevant teams, will give you an update soon. Have you tried our Sales team on 0800 049 0250. Select Option 1. Thanks!

    iD Community Manager
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1825 replies
    • March 27, 2025

    ​@mzahwa ​@MZone -

    Just to update, looks like it was a known issue that the Unlimited plan was not available as a Plan Change. You should be able to make this change in the next couple days Thanks!

    iD Community Manager
    MZone
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    • MZone
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    • mzahwa
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    • March 27, 2025

    Hello, thanks I also had a conversation with the Customet Service in Live Chat and it looks like they can see the upgrade plans for me on their end but it isn’t appearing in the app on my side.

     

    They have suggested that I can call the Sales Team if I want to upgrade. I think this resolves the issue for me. Thanks everyone who has helped

    Tyler
    JoeKing
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    • Tyler
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      JoeKing
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    Tyler
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    • Tyler
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    • March 28, 2025

    Hey there ​@mzahwa, no problem at all, we’re glad to hear it.

     

    Thanks,

    Tyler

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