I am trying to upgrade my phone. (It’s due) but whenever I put in card details (tried with more than one) it just hangs and payment won’t go through. Any help appreciated tried live chat but they are so slow. I just want to speak to a human and get upgraded.
Uprade not going through
Hi
Thank you for reaching out to us here on the community.
We are sorry to hear you are having issues when entering the billing details whilst upgrading.
This sounds like a potential problem with authorising the payment. Can you please try clearing your Cache and Cookies and also another browser?
Thanks,
Nat
I gave up and rang a sales number someone posted on here
Reply.
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