Skip to main content
Question

wont let me upgrade

Callum Swadling
Community Member

Hello can anyone help it’s saying that I can upgrade today but when I log in it’s says it’s to early u can upgrade on the 1/3/25 and that’s today but it won’t let me 

    3 replies

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8064 replies
    • March 2, 2025

    Hi ​@Callum Swadling,

    Welcome to the Community!

    Do you have an active Direct Debit on the account?

    Please can you log into the app and your account online to see if you are able to upgrade this way?

    However please get back to us here if you still have issues.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New
 Contributor
    • Tashapm
    • New
 Contributor
    • 1 reply
    • March 3, 2025

    I'm having the same problem. Have you worked out how to do to?

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8008 replies
    • March 3, 2025

    Hi ​@Tashapm 

     

    Is your upgrade date today? (03/03)

     

    It may be worth trying later on in the day or even on the next day.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions