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Data Rollover


CraigHKR
Community Member

I'm 5 months into my contract, I have 100gb data which I'm hardly using but my data allowance seems to be stuck at 199.7gb and nothing for last 3 months have rolled over. 

Best answer by Matthew T

Hey @CraigHKR,

This sounds like a visual issue with the iD Mobile app. Please try uninstalling and reinstalling the app and see if that fixes things.

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • August 5, 2024

Hey @CraigHKR,

This sounds like a visual issue with the iD Mobile app. Please try uninstalling and reinstalling the app and see if that fixes things.

Thanks.


JENNROBB10
New
 Contributor
  • New
 Contributor
  • 4 replies
  • September 9, 2024

My rollover from previous month is not appearing.  I have re-installed the app but the same is happening

Help


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 11, 2024

Hi @JENNROBB10 

 

Sorry to hear this, have you upgraded or changed plans recently?

 

Tom