Hello @NeilM73,
It sounds like you’re looking at new contract deals if you’re being asked to setup a new Direct Debit.
I know that card details are entered for a security check which is normal, but for a new Direct Debit this usually points to a new contract.
To confirm, the steps for upgrading are:
Log into the iD app/account
Click My Account
Scroll down to Upgrade or Check if you can upgrade
Once done, you’ll see handset options, but scroll down till you see SIM Only
Select this, then the plan you want and complete the order.
If you are still asked for card details, then this will just be for a security check.
If you are asked for a new Direct Debit please let us know, as this should not be requested.
(Though, if you do not have an active Direct Debit, you’d be asked to set one up before you complete the upgrade eligibilty check).
Mohammed
Thanks Mohammed.
I upgraded by using the method you described.