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Data remaining

  • August 29, 2024
  • 7 replies
  • 167 views

I've just been abroad on holiday and on returning my data remaining on the app shows 197gb of 100gb which is a bit concerning. My bill amount shows the correct amount. Should I ignore this?

Best answer by Kash

Hi @shawld2,

It looks like the 194.7GB is the remaining amount.

The amount showing before your allowance (100GB) is the remaining amount of allowance you have left to use.

If you rolled over any unused data you’ll see a higher amount than your usual 100GB.

I hope this helps.

 

Kash

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7 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1771 replies
  • September 2, 2024

Hey @shawld2,

That’ll be Data Rollover, so you have 197GB data to use for next month.

Thanks.


  • Author
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 Contributor
  • 3 replies
  • September 2, 2024

Thanks but it says I've used 197gb of 100gb.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1771 replies
  • September 6, 2024

Hey @shawld2,

Can you please share a screenshot of this so I can review?

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • September 6, 2024

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • Answer
  • September 10, 2024

Hi @shawld2,

It looks like the 194.7GB is the remaining amount.

The amount showing before your allowance (100GB) is the remaining amount of allowance you have left to use.

If you rolled over any unused data you’ll see a higher amount than your usual 100GB.

I hope this helps.

 

Kash


  • Author
  • New
 Contributor
  • 3 replies
  • September 10, 2024

Thanks kash, yeh that's what I thought but it doesn't read that way and was quite concerning when I first saw it as I was expecting a massive bill! 

Surely it should read [used/total allowance] rather than 

[total allowance/monthly allowance]

Thanks anyway, I know now to ignore those figures in future.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7861 replies
  • September 11, 2024

Hi @shawld2 

 

We’ll feed the readability of this back.

 

Tom