Hello, I have bought the travel add on to Mexico for £35 but doesn’t work after all the troubleshooting steps have been carried out. I’ve read on here that other people have had the same issues recently and have requested a refund. I have now bought an eSIM from elsewhere so I’m just wondering how I go about getting a refund?
+26Probably best to ask iD Mobile for a refund using the online Live Chat service,
Unfortunately, the iD Mobile Roam Beyond data add-on product appears to be problematic for many iD customers, judging by their posts in this forum.
If you’ve got a dual-SIM, which is also eSIM capable, maybe get a data-only eSIM with a travel plan for Mexico instead.
Try a Google search with “travel eSIM for Mexico”.
Hello
Thank you for getting in touch.
We are sorry to hear you are experiencing issues with the roaming add on.
Can you please confirm the troubleshooting steps you have taken and what date the add on expires?
Thanks,
Nat
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