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my phone abroad

  • September 9, 2024
  • 1 reply
  • 119 views
Jessica Roseveare
Community Member

I have checked the app and my abroad data was on, turned it off to try and log out and log back on to restart and won’t let me turn it back on.

I am in Spain and unable to use internet (contact family) or make calls

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7861 replies
    • September 11, 2024

    Hi @Jessica Roseveare 

     

    Have you tried taking the SIM card out and back into the device?

     

    You turned off roaming data to try and log out and then back in?

     

    Tom

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