Roam Beyond add-on no working

Probably best to just ask iD for a refund, ​@Malcyb. 

Alas, the iD Roam Beyond data add-on seems to be somewhat problematic for many customers, judging by posts in this forum. 

If your phone is dual-SIM and eSIM capable, maybe get a data-only eSIM with a travel plan for Morocco instead.

That’s depressing. Don’t have dual sim and hadn’t heard of an eSIM until I googled it. Don’t think I’ll be able to sort that while I’m here. How on earth do you contact ID!? I found the page for live chat but no way of opening a chat…

EDIT… though purchasing an eSIM sounds do-able, since I’m on public wifi I’ve no way of making any purchase securely 🤬

• How do I contact iD Mobile? F.A.Q.

This community article might help, ​@Malcyb.  

Although it’s public Wi-Fi, your Internet network connection would be encrypted end-to-end using SSL/TLS. 

TBH I’m not here for long enough to make it worth all the faffing around itwould involve 🙄. I’ll muddle along with wifi and look into an eSIM before the next time I leave Europe.

​@andewhite many thanks for your help anyway even if this wasn’t the answer I was hoping for

I eventually managed to start a chat (different browser worked). I was on it for over an hour as the assistant tried unsuccessfully to fix it, eventually asked me to swap my sim into another phone which sounded like desperation to me, and I couldn’t do it anyway as I had no other phone to borrow. Eventually they agreed to deducting the cost of the add on from my next bill but it was bloody hard work…

Hello ​@Malcyb 

Thank you for getting in touch. 

We are very sorry to hear you were unable to to use the data add on and apologise for any delays whilst speaking with the team. 

We’re happy to hear the team were able to arrange the refund for you. 

Please get in touch if you require any further assistance. 

Thanks, 

Nat 

I got a £20 add on for the US, and it didn’t work at all. I contacted them and they gave a me shopping list of things I should ‘try’ to get it to work, but I was already back in the UK, (all list doesn’t appear on the confirmation message, btw). They are quite clearly having a lot of problems with it, but act as if it’s something you’re doing or not doing. Anyway, eventually they said they would refund my £20. But I’d rather they sorted out the QUITE OBVIOUS problems, judging by the number of people on here.

I'm in Morocco and have the same problem. Paid for the roaming add-on and it doesn't work.

Hi ​@Jon Weaver 

We apologise for the issues you have faced with the add on and appreciate you sharing your experience. 

We are happy the team were able to arrange the refund for you. 

Nat 

Hi ​@Phil Ratcliffe 

We are sorry to hear your add on is not working. 

Can you please confirm if roaming was activated prior to leaving the UK?

Also, have you ran a manual network search and tried an alternative network?

Please do let us know and we will do all we can to assist further. 

Thanks, 

Nat 

Hi Nat,

Yes, I activated it before I left the UK and it didn't work when I arrived, but fortunately it started working the next day and is now working very well!

Thanks 👍 

Hi Nat, 

All working well now! 👍 

Thanks, Phil 

Hi ​@Phil Ratcliffe 

Thanks for letting us know, that’s great to hear 😀

Please reach out if you require any assistance in the future. 

Nat