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Question

Roaming

Liz Roberts
New
 Contributor

I am unable to activate roaming in Italy, as I didn't turn it on in the UK.  Is there anything I can do?

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 5, 2025

    Hi ​@Liz Roberts 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues with roaming in Italy. 

    Do you have access to the app? If so, you can attempt to activate the service from there.

     

    Please do let us know. 

     

    Thanks, 

     

    Nat 

    Liz Roberts
    New
 Contributor
    • Liz Roberts
    • Author
    • New
 Contributor
    • 1 reply
    • February 5, 2025

    I am still unable to activate roaming 😪

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 6, 2025

    Hey there ​@Liz Roberts, sorry to hear that.

     

    Have you enabled roaming via the iD Mobile app/website, and also via your phone’s own settings?

     

    If not working, what happens when you try please?

     

    Thanks,

    Tyler

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