roaming addon not working on Bangalore India

I bought the ten days India add-on, 20gb, which I can see through the app is active (but no data yet used from it)

Hey there ​@Adam Webber, sorry to hear that.

What network are you connected to?

Have you tried resetting network settings?

Did you purchase the add-on before going, or whilst you were there?

Thanks,

Tyler

I tried all networks. Airtel, Vi India, jio G. None of them work. Airtel connects and says I have run out of credit. The link it gives me goes nowhere. And the addon in the app still says no data used. I bought it a day before I left, from the UK. I bought ten days, as my trip is 7 days long and so to cover that. I have now bought an alternative esim for internet which works fine. Please provide me a refund on the faulty roaming add on.

Thank you for confirming ​@Adam Webber 

We will just need to run a few checks on our side so please check your inbox for a private message from us. 

Nat 

Hi ​@Natalie W , it won't let me reply to your private message. It says only members you follow can reply to you. See attached screenshot. 

I spoke to customer support via the chat window and have received a refund now.

Hi ​@Adam Webber 

Thank you for your reply and apologies for the delay. 

Glad to hear the Live Chat were able to help. 

Thanks, 

Nat