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Question

Roaming not working in Morocco

  • January 5, 2025
  • 8 replies
  • 281 views
A
New
 Contributor
  • Ali-B
  • New
 Contributor
  • 1 reply

I bought a roaming pack to Morocco before leaving

UK. I received a text saying it's activated, and my ID Mobile account shows the pack as active. I turned on data roaming in my iPhone settings and also in the ID

app.

when I arrived in Marrakech, I switched on the phone and soon received a text warning me that I'm connecting to the Morocco network and that I will be charged unless I've bought a roaming pack.

However I don't get any connection on phone, sms or data networks.
I've tried all the suggestions including iPhone network reset. Nothing works.

I can connect via WiFi and that's what I'm using now to write this.

Help please!

    8 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7861 replies
    • January 7, 2025

    Hi ​@Ali-B 

     

    Sorry to hear this, have you tried manually connecting to networks whist there?

     

    In Morocco, we rely on IAM, Orange Morocco, Wana for networks.

     

    Tom

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New
 Contributor
    • Ali-B
    • Author
    • New
 Contributor
    • 1 reply
    • January 8, 2025

    Hi. Yes I did try connecting manually to the networks you mention in Marrakech. It did not work. I tried the other suggested solutions on the ID help page, including doing iPhone network reset (which means all past WiFi passwords were wiped) - nothing works. I have had to buy a local sim to keep connected via internet. Not happy with the stress on arrival. I would like full refund of the roaming pack I purchased. Please advise how I get that. 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • January 8, 2025

    Hey there ​@Ali-B, we’re very sorry to hear that.

     

    Please contact our live-chat, and they can refund you if they can see that no roaming was used and there was no usage. If that’s the case, then we’d be more than happy to do so, and sincerely apologise for the issues caused.

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New
 Contributor

    I'm not able to get my data working in morocco after purchasing £20 for 5 days and I've tried all the instructions so I need to know how i will get my money back as this is very disappointing 

    F
    New
 Contributor

    Hello how do I get a refund as I'm going to have to purchase a e sim as I need data whilst I'm out and about so that my kids can contact me

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12040 replies
    • February 13, 2025
    Feleciawilliams10 wrote:

    Hello how do I get a refund as I'm going to have to purchase a e sim as I need data whilst I'm out and about so that my kids can contact me

    This community article might help you to get in-touch, ​@Feleciawilliams10. 

    Forum member (non-iD)
    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • 421 replies
    • February 13, 2025
    Feleciawilliams10 wrote:

    I'm not able to get my data working in morocco after purchasing £20 for 5 days and I've tried all the instructions so I need to know how i will get my money back as this is very disappointing 

    Don’t piggy back other threads; always start your own :)

    Geluk
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hello ​@Feleciawilliams10 

     

    We are very sorry to hear you are experiencing issues with the add on in Morocco. 

    Can you please let us know what you have returned to the UK? We will then send you a private message to look in to this further. 

     

    Thanks, 

     

    Nat 

    Reply.


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