I'm roaming (free) in Greece and Cyprus, but I've had messages saying “Welcome to the USA” and have been charged high rates for data usage. Why has this happened? How can I prevent this and how do I get the incorrect charging refunded?
Hello
Thanks for getting in touch.
We are very sorry to hear you are experiencing this issue.
We would need to take a look in to this from our side so I am going to pop you over a private message to take some further details.
Please check your inbox and let us know if there are any issues accessing the message.
Thanks,
Nat
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