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usa roaming


Dowsett
New
 Contributor

Tried everything roaming USA alas not works purchased as well 10 days roaming. Setting all correct and also rest network provider what next?

5 replies

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  • iD Mobile Employee
  • 1854 replies
  • February 5, 2025

Hello ​@Dowsett 

 

Thank you for getting in touch. 

Sorry to hear you are experiencing issues using the data roaming add on.

Can you please confirm which network you are connected to and if you have tried all available networks when running the search?

 

Nat 


Dowsett
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • February 5, 2025

Yes everything not happy complaint already demanding full refund. Not worked at all since Sunday !!


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  • iD Mobile Employee
  • 1854 replies
  • February 5, 2025

Thank you for confirming. 

To confirm have you already submitted a complaint with the team? 

 

Thanks,

 

Nat 


Dowsett
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • February 5, 2025

Yes I have put in a complaint and will do the same for my partner who has the same problem. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 6, 2025

Hey there ​@Dowsett, no problem, we hope they can help you both.

 

Thanks,

Tyler