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Jonathan WoodffsNewbie

posted in Ask a question.

old number is missing

Hello. My phone is only working on the new number. I can’t receive calls or texts from anyone who doesn’t know my new number. I have sent a pac code etc. what do I do to get my old number please?

Stan WattRookie

posted in Device & Phone Support

Account paid... made no difference

Despite paying for my bill days ago, I still can’t make any phone calls. It’s almost impossible to get in contact with anyone and the live chat option isn’t available. I’ll be leaving this supplier next month. ID is awful, just awful.

Wheelin77Newbie

asked in Getting started with iD.

App not working

Hi, I've updated the app but am having lots of issues with it from logging in to not being able to view upgrade deals. The old style app should of been left alone, it worked fine 😡😡

Susie LuptonNewbie

asked in Ask a question.

bill cap

I m getting oops when I try and access my bill cap which I need to change quickly

Gillian McculloughNewbie

posted in Device & Phone Support

cant pay bill app wont work

Trying to pay bill and app won't work

LailabCivilian

asked in Pay As You Go

account not working. i cant use my allowence

I paid for my contract and now i can’t use it even though when I phone it says I am up to date with my payments?

asked in Ask a question.

Amazon or Currys gift card

When and how do I get the gift card that I am due?

Neil24Newbie

asked in Ask a question.

Switch to iD Mobile

I am trying to switch from a previous provider to iD mobile. I’ve got my PAC code and have entered all the correct information on the form on the website, however I get the following message:We've tried to process your PAC, but there is an issue with the information you've submitted.I’ve tried using the live chat feature on the website but can’t get through to a person.

asked in Ask a question.

Fairfone 4 WiFi calling

This handset is (still) not on the WiFi calling supported list. When might we expect it to be added, or if unclear, what are the criteria for inclusion?Fairfone release android updates with a healthy cadence, and I'm currently running Android 13. WiFi calling is all enabled on the handset, but I see no attempt to establish a WiFi call.Would be great to get this added, to ameliorate the apparent degrading mast coverage in RG30.

Rukiya DavenportNewbie

restricted serviceNew

I’ve managed to pay the bill but my service is still restricted I don’t even have data like I’m getting really fed up like I already have bad connection in my home but now I cannot make calls or texts HELP ME PLEASE I feel like changing phone companies at this point

Eric ChauvelNewbie

asked in Ask a question.

Currys Gift Card not received

I have refered a friend in January, it says we should received an email after 2 bills to claim our gift cards. 3 Bills have been issued now, and still no email, no gift cards, why?Eric

Germans SailersNewbie

asked in Ask a question.

services

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

MartychrisRookie

asked in Ask a question.

Has anybody had any luck accessing their account.

Not been able to access my account via app or online. Chat says they will report the issue to the Team. Has anybody else had an issue and have they had it resolved?

Janis UdrisCivilian

asked in Ask a question.

Janis

Jojo68Newbie

asked in Ask a question.

bill

I can not open my bill, it just keeps saying error, anyone got any ideas, this has only happened since this new app

Jay CookseyNewbie

asked in Ask a question.

proof of purchase and usage for insurance claim

Proof of purchase including IMEI number and also proof of usage required for insurance claim please.

Rukiya DavenportNewbie

i cant top up my accountNew

So I can’t even top up my phone can I get some assistance as the app is down for me I called and tried it failed I need some help please

mrjezstubbsRookie

asked in Ask a question.

paid my outstanding balance

I have paid my outstanding balance but my service is still restricted after 3 hours of paying.I need my phone for vulnerable person.

Amanda CoffeyNewbie

asked in Device & Phone Support

pac code

I need a pac code from id. I've text the number 65075. Text PAC and Date of Birth but doesn't recognise me! How do I contact ID. Or can someone run through how to do it online as I can't seem to access "my account" and switch or cancel. I'm with id my contract expires in just over a month

asked in Ask a question.

Roaming from outside of band 1 and band 2

I’m confused, if I am not in any of the named countries be it band 1 or band 2, am I allowed to switch on data roaming if I have say 10gb of data in my allowances left without incurring any further costs. I’m in Cape Verde, not on any of the two lists. Is it correct that once my 10gb has been used I will then have to pay the extra charges? Thank you.

MartychrisRookie

asked in Ask a question.

Account access

Cant access my account on the android app or via the website. Cant get the info I need calling 7777. Contact us page not available. What is happening. I have been out the country for a week. Has my account been hacked?

JenOfarr84Newbie

asked in Ask a question.

Some issues with PAC transfer

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone.

James KiernanCivilian

asked in Ask a question.

phone plan

Hi Therei took out a 12 month sim plan however, it showing that it will expire in 12 days.

Yazeed.o5Newbie

asked in Device & Phone Support

Having trouble porting my old number

Recently I switched to ID from three. When I received my new device I was also given a sim, that I tried to port my old phone number to using the id mobile website, using my PAC code. When I did so, my old sim stopped working, but the number hadn't transferred over to the new sim. The number was supposed to transfer on the 8th of March, but nothing had happened. In fact, it seemed like my phone could not even detect the new sim at all. Since then, I've used the live chat to get a replacement sim sent out, and I've received it. However, now I'm having trouble activating the new sim because when I try to input my old number (which should have been ported over and should now be my ID mobile phone number), it says that it doesn't match ID mobiles records. Please help

Ellen BlairNewbie

asked in Device & Phone Support

PAC code not submitting

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

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