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D
Newbie
DbroughNewbie
asked in Device & Phone Support

roaming

Hi just recently returned from the USA the whole time we were there my daughters phone (that’s in my name) did not work at all and she could not use her data when outside of WiFi area not sure if this is included in her data plan or not? We are due to go abroad again in the summer (Europe) and need to ensure we don’t have the same issue for reference she has the iPhone 13? Also any tips to ensure it as actually set up to use abroad as this was a new handset and it may also have contributed to the issue? Hopefully someone can help I tried to get on the id app and that is not working says I’m in a queue 🤷‍♀️

3
andewhite
Legend
18 hours ago
Harry C Howe
Newbie
Harry C HoweNewbie
asked in Device & Phone Support

NOT ALLOWING ME TO UPGRADE

I’ve finished my 2 year term and now want to upgrade however the app doesn’t let me view all the possible upgrade deals!  Been on the website as well but it just tells you to login and then does the same thing! 

3
Lauren
iD Mobile Employee
4 days ago
V
Rookie
Vicky WattsRookie
asked in Pay As You Go

cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. my reoccurring bundle is paid for and up to date. I am not trying to call anywhere but UK numbers!

3
V
Rookie
2 days ago
Kevin Paign
Newbie
Kevin PaignNewbie
asked in Device & Phone Support

number porting

Number porting is failing 

3
Tom
iD Mobile Employee
19 days ago
M
Newbie
Muppet7099Newbie
asked in Ask a question.

Cant make calls

Hi, my wife's and my phone are unable to make calls or receive calls. What is going on?

3
David Mayman
Newbie
15 hours ago
Tony Beamish
Newbie
Tony BeamishNewbie
posted in Ask a question.

PAC received today - not wanted or requested

My wife and I have been with ID mobile now for a number of years without issue until today!We both received emails at the same time with the title “Your PAC request”  Neither of us requested any such thing or have even been on the ID mobile website.So following the advice in the email,“If you didn't request this PAC, please contact us immediately”.I contacted the online chat service.  It was suggested that we made the request via the website today.  On being informed that we had not it was then suggested that anyone with our account details could have made the request.  There is no one that has access to our account details as both accounts are unique to us and served with different details including passwords!The only thing offered was that all would be OK as we did not make the request and we would not loose the account or our numbers.  Also stated that a password change may be in order.As a matter of course my wife and I have both changed our passwords.There still remain questions a

3
Kash
iD Mobile Employee
17 hours ago
Rachael Louise
Newbie
Rachael LouiseNewbie
asked in Device & Phone Support

SIM card

Hello! I can’t seem to get hold of you for help. My SIM card won’t work and won’t recognise a Network. I’ve reset the network settings on my phone, turned off and on etc but still no joy. Just come back from abroad and took SIM out for a week and it won’t recognise it now I’ve put it back in my phone. Can you help please? Thanks! 

2
Tyler
iD Mobile Employee
21 days ago
T
Civilian
Tony BenCivilian
asked in Ask a question.

Appalling Cellular Service

Since changing to ID mobile my cellular calls have become almost non-existent.  Given we cannot contact any ID Mobile representative directly I am concerned as to how we are expected to report such issues?  On requesting to cancel my ID contact I have been informed I have to pay for the remaining contract length yet such issues were not prevalent within the first week and cellular calls aren’t typically more than a few a week yet in the past few weeks I have had to receive numerous business related calls and am persistently having to apologies!! Not great iD Mobile / Currys / Three.  5G network is awesome, until it’s not, then 4G seems to be unusable too. So that’s Cellular and NON-5G which are appalling. 

2
Tom
iD Mobile Employee
22 days ago
Aleksandra Grynczyk
Civilian
Aleksandra GrynczykCivilian
asked in Ask a question.

no singal and no service-new sim card

Hi,I’ve switched number from giffgafff to ID but I don’t have a signal. Help desk in curry’s provide me for new SIM card but this one doesn’t work as well. I’ve tried to restart my device couple times but nothing help. Could someone help me? 

2
Kash
iD Mobile Employee
1 month ago
Rich Gibbs
Newbie
Rich GibbsNewbie
asked in Ask a question.

Payment issues.

I am trying to make a payment....I have tried around 8 times and each time it says "opps there's been a problem, please try later"This doesn't really help when I'm trying to make a payment. 

2
Kash
iD Mobile Employee
1 month ago
Joshua Rafc Richardson
Civilian
Joshua Rafc RichardsonCivilian
asked in Device & Phone Support

otder?

I'm just wondering If I was accepted 

2
J
Newbie
28 days ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills & Charges

my 1st bill

My 1st bill should have gone out 29th but we've had Easter know on the 2nd when will it go out 

2
Tom
iD Mobile Employee
23 days ago
L
Newbie
LauraBinnionNewbie
asked in Getting started with iD.

issue with sim

Does the sim only work.in phones. I want to put it in a Wi-Fi device 

2
Tom
iD Mobile Employee
23 days ago
J
Newbie
johnny daviesNewbie
asked in Device & Phone Support

how can this be?

i do hope an employee at id see this post.i received my new contract phone and sim through the post tuesday, since then nothing has worked, no signal, no number port, no matter how i try to remedy things i hit a brick wall, absolutely nothing i can do. HOW CAN A MOBILE PHONE COMPANY NOT HAVE A PHONE NUMBER?so my question is, what do i do? i have a contract with 3 which was supposed to end with the port of my number, i have a contract with id which does not work. this can’t be how things run in 2024, i believe its all down to the severely botched it systems which is why nothing works, no app, no my id ect. this has become a massive headache, not just for me but it seems for thousands of people across the country, and yet absolutely no way of resolving it.

2
Tom
iD Mobile Employee
22 days ago
Tony Wenger
Newbie
Tony WengerNewbie
asked in Ask a question.

change over

I’ve switched to id and did my pac code the changeover day was 2nd April but i have two numbers and my original number only works on wifi i cant sent texts with my old number ? 

2
Tom
iD Mobile Employee
21 days ago
J
Newbie
JamiewNewbie

brokenNew

Can anyone help to explain when I might be able to access copies of my monthly bills? Unable to use your mobile app or web portal for some days now. assuming this won’t ever get resolved can you provide me with PDF copies of bills since January this year whilst I figure out how to cancel my contract.  

2
JoeKing
Sidekick
26 days ago
Radu Novac Florin
Newbie
Radu Novac FlorinNewbie
posted in Device & Phone Support

i have accept??

[REDACTED]

2
Tom
iD Mobile Employee
27 days ago
MrsP
Newbie
MrsPNewbie
asked in Ask a question.

sign in

Why doesn’t the rubbish new app remember me… have to start over each time ? 

2
Matthew Thompson
iD Mobile Employee
23 days ago
Alia131
Civilian
Alia131Civilian
asked in Ask a question.

Why has my switch not taken place

It has been 3 days since I provided my PAC number but my number still has not transferred over

2
Tom
iD Mobile Employee
21 days ago
Lewis Nicholson
Newbie
Lewis NicholsonNewbie
asked in Ask a question.

phone

Hi my phone has not been on for over a week I’ve noticed you’ve not took the money out my bank account when it was there? Is there any sort of problem? I can’t get onto the app to pay it says please bear with us. I have never paid it through the app it normally just comes out of my bank so I don’t know what’s going on?

2
Tom
iD Mobile Employee
18 days ago
emmalouise_86
Newbie
emmalouise_86Newbie
asked in Device & Phone Support

order

.

2
Tyler
iD Mobile Employee
20 days ago
J
Civilian
Janis UdrisCivilian
asked in Ask a question.

Janis

Hi. 

2
Kash
iD Mobile Employee
16 days ago
M
Civilian
magwebCivilian
asked in Ask a question.

Port in Number

I have finally received my PAC code from my previous supplier, but have not been able to register to IDmobile as the https://switching.idmobile.co.uk/ site reports its down for maintenance and has been for the last 4 hours. Any idea when this will be back online?

2
Kash
iD Mobile Employee
16 days ago
Amanda Coffey
Newbie
Amanda CoffeyNewbie
asked in Device & Phone Support

pac code

I need a pac code from id. I've text the number  65075. Text PAC  and Date of Birth but doesn't recognise me!  How do I contact ID. Or can someone run through how to do it online as I can't seem to access "my account" and switch or cancel. I'm with id my contract expires in just over a month 

2
Kash
iD Mobile Employee
16 days ago
Adam Pearson
Newbie
Adam PearsonNewbie
asked in Device & Phone Support

PAC code

Submitted PAC code. It’s updated to my previous number on the app but still dials out as my new number, which I don’t want. Any help?

2
Tom
iD Mobile Employee
18 days ago
Terms & Conditions
Why iD Mobile?