Hi my phone has not been on for over a week I’ve noticed you’ve not took the money out my bank account when it was there? Is there any sort of problem? I can’t get onto the app to pay it says please bear with us. I have never paid it through the app it normally just comes out of my bank so I don’t know what’s going on?
phone
Userlevel 8
+9
If you’d like to get the issue fixed sooner rather than later,
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Userlevel 7
+4
Hi
It sounds like the direct debit may have failed to take the money, we’d recommend paying the bill and re-enabling the direct debit in the iD Mobile app, or you’ll be able to pay manually via the payment line on 0333 003 0001.
Tom
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