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635 Topics

S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

I am having issues adding my ID mobile number to the new updated app.  Why might this be?? It's saying error occured!

2
S
Newbie
1 day ago
L
Newbie
LisakNewbie
asked in Ask a question.

making a payment

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong. I need to pay the bill by the 17thThere is enough funds in my account and my card details are correct. Please help 

2
Kash
iD Mobile Employee
11 days ago
K
Newbie
K83bxt3rNewbie
asked in Ask a question.

Can't create direct debit

My account got blocked last week because my direct debit failed (there was money in the account).The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.To add, I'm on the new version of the app.Need to get this sorted before my next bill which is in a couple of days! Any advice?

2
Tom
iD Mobile Employee
13 days ago
Paul O'Nion
Newbie
Paul O'NionNewbie
asked in Ask a question.

Transfer to SIM only and keeping mumber

I have an ID account and recently went SIM only, I have the PAC number but no idea how to transfer my phone number to the new SIM card as I have gone iD mobile to ID mobile. Can anyone tell me how?

2
Tom
iD Mobile Employee
13 days ago
B
Newbie
BeegheelNewbie
asked in Ask a question.

Trying to upgrade

Morning all - trying to upgrade - both buttons on the upgrade section are not working when clicked - is there a “Live Chat” available??

2
andewhite
Legend
2 days ago
Catherine Bower
Newbie
Catherine BowerNewbie
asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

2
Catherine Bower
Newbie
2 days ago
S
Civilian
Steve GilchristCivilian
asked in Ask a question.

Does iD Mobile actually exist ?

As a birthday present for my wife I got her a new phone on an iDmobile contract. The phone arrived a few days ago and that was all ok. The trouble started when I tried to transfer her number. I got a PAC code from Lebara and filled in the “Switch to iD Mobile” form on the website. I got a totally useless error message that starts “We’ve tried to process you PAC, but there is a issue”. It doesn’t say what the issue is or how top proceed from this point just that there is an issue. I have now done this 4 times, each time starting from scratch, double checking the information, getting somebody else to check the information, and taking a screenshot each time. Same result each time, useless error message. Apparently the only way to contact iD mobile is via social media so I sent them a message on Messenger yesterday morning, no reply, nothing, it’s just disappeared into a black hole. I did get an email asking me to registered on the app and change my pin, when I tried to do this it said it

2
Tom
iD Mobile Employee
14 days ago
J
Newbie
jaydaneNewbie
asked in Ask a question.

updates

It would be very helpful with updates as to what's going on and why customers can't login to their accounts on app and website.  I've been unable to access my account for 3 days now which is unacceptable. Come on ID. We live in 2024 , surely it shouldn't take this long to update servers etc.

2
Matthew Thompson
iD Mobile Employee
21 days ago
Jasmine Lewis
Newbie
Jasmine LewisNewbie
asked in Bills & Charges

need help!

I disconnected my services and transferred my mobile number to a different network as was no longer satisfied with the service I was paying for so I left before my upgrade date which was 31st of March but because it was Easter I left on the 3rd of April and now iD mobile expect me to pay £45.05. They sent me an email saying £0 outstanding balance but when I login to my iD mobile account it says £45.05 outstanding, so which is correct! The email or the account 🤔 screenshots of the evidence, email and my iD mobile account. 

2
Jasmine Lewis
Newbie
1 day ago
T
Newbie
terryfanofzappaNewbie
asked in Coverage & Network

Problems port forwarding?

I’m using a phone SIM in a 5g router (Zyxel NR5103ev2) with a view to buying an unlimited data-only SIM. Trouble is, I can’t get any incoming connections to work; scanning the IP address I’m allocated by Three shows all ports closed regardless of what I do on the router. Is this standard with 3? or with ID Mobile? And does anyone have a solution?

2
T
Newbie
25 days ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
1 day ago
Lisa Herbert
Newbie
Lisa HerbertNewbie
asked in Ask a question.

call issues

Since joining ID I’m having no end of problems either on calls, making calls or other people trying to connect with me and is now wearing thin. Some are very bizarre, I’d been talking to my daughter for 4 minutes then the call says sorry the number you are trying to call is unavailable when I was actually talking to them. Another was when someone tried to call me I answered and it went to voicemail but on their end it said emergency calls only and dialled 999.  I try to ring people and when they answer they can’t hear me or it cuts off straight away. I never had these issues before I moved to ID I’m am seriously frustrated.

2
Lisa Herbert
Newbie
3 days ago
J
Civilian
Jward82Civilian
asked in Ask a question.

Number port

My number is due to port over today, any ideas on what time this might happen? A bit anxious of having issues with old supplier etc

2
Kash
iD Mobile Employee
3 days ago
Eddie Land
Newbie
Eddie LandNewbie
asked in Ask a question.

My old number hasn't ported over properly

My old number from tesco hasn’t ported properly. When I call or text someone it’s shows a completely different number from mine. my contacts don’t recognise the number??

2
Kash
iD Mobile Employee
10 days ago
Justin Chenoweth
Civilian
Justin ChenowethCivilian
asked in Pay As You Go

End contract with ID and just go sim only still with ID.

Hi, I just wanted to know the best way to cancel my contract with ID and go over to SIM only still with ID. I would also like to retain my phone number.

2
Kash
iD Mobile Employee
11 days ago
B
Newbie
Bryn PNewbie
asked in Device & Phone Support

3G Network closing end of April 24 phone incompatible

I have just had a text from iD mobile advising my phone will stop working by the end of April 24 as it using the 3G Network. As far as I am aware the phone is 4G compatible but does not appear on the list of accepted phones. My phone is a unihertz Jelly 2E which is a VoLTE over 4G. Any advice would be most appreciated.  

2
T
Newbie
12 days ago
F
Newbie
FrankieeeNewbie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

2
F
Newbie
9 hours ago
A
Civilian
Aiden McPhersonCivilian
asked in Device & Phone Support

faulty battery

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden 

2
Kash
iD Mobile Employee
1 day ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

1372
WelshPaul
Legend
2 days ago
Mike Bingham
Newbie
Mike BinghamNewbie
asked in Pay As You Go

Roaming

I asked the question, but it was clearly too difficult for ID to answer, does Spain include Majorca on a SIM only, does anyone know please. Thanks in advance 

2
Kash
iD Mobile Employee
1 day ago
Elizabeth Lancaster
Civilian
Elizabeth LancasterCivilian
asked in Ask a question.

unable to update app

The app keeps asking me to re register but I never get past putting in my email address. 

2
Elizabeth Lancaster
Civilian
3 days ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

2
K
Newbie
2 days ago
Hollie Hampsay
Newbie
Hollie HampsayNewbie
posted in Ask a question.

new sim cards have no service

I have received my 2 new iPhones today with new SIM cards. I have just joined ID. Neither SIM card appears to be active, the both have no service and I am unable to use either phone. Please advise. thanks 

1
Kash
iD Mobile Employee
28 days ago
Tinu Ogungbe
Newbie
Tinu OgungbeNewbie
posted in Pay As You Go

pac code

Can someone help me with changing my number over? I sent a message almost a week ago with no answer  

1
Kash
iD Mobile Employee
27 days ago
Shanel Murray
Newbie
Shanel MurrayNewbie
posted in Device & Phone Support

double charged

To whom it may concern: Hi, nice day. This letter is in response to a recent transaction. I received two charges of £33.04 on my monthly contract yesterday. Initially, it claimed that the payment failed, so I tried again. When I checked my balance, I noticed that two payments had gone through, and the ID mobile app showed that two payments were made successfully on the same day. Please grant me my return for the second payment. 

1
Kash
iD Mobile Employee
25 days ago
Terms & Conditions
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