Recently active topics

673 Topics

Conner Hills
Civilian
Conner HillsCivilian
asked in Ask a question.

abroad

We are going to Greece for a week today and wondering if my phone can be used as normal whilst we are there?  

2
Tom
iD Mobile Employee
18 hours ago
Martin Haynes
Newbie
Martin HaynesNewbie
asked in Pay As You Go

App dors not work overseas

I spend ½,year in Spain and use my spanish phone then as cheaper.   The new app cannot be downloaded on my spanish iPhone as IDmobile iOS developer set the country to U.K. only.  How silly - the app should be downloadable, accessible and usable globally. 

2
Martin Haynes
Newbie
1 day ago
Lisa Aspinall
Newbie
Lisa AspinallNewbie
asked in Ask a question.

Sim Not Working

When I first moved to ID mobile from EE, everything worked fine, but as soon as my old number was ported across I keep getting ‘Invalid Sim’ message. If I take it out and wipe it then put it back in it seems to be ok but I can’t keep doing that all the time. Please advise, thanks.

2
Tom
iD Mobile Employee
23 hours ago
J
Civilian
Jward82Civilian
asked in Ask a question.

Number port

My number is due to port over today, any ideas on what time this might happen? A bit anxious of having issues with old supplier etc

2
Kash
iD Mobile Employee
10 days ago
Richard Cattermole
Newbie
Richard CattermoleNewbie
asked in Device & Phone Support

Sim card PUK code

I want to lock my sim card. Please provide a PUK pin code number

2
Tom
iD Mobile Employee
18 hours ago
I
Newbie
imarsh60Newbie
asked in Ask a question.

Where do I find my usage?

I have eventually managed to log into the new “updated” App/webpage. How do I find out my usage? How many minutes I’ve used, or how many texts. How much data have I used..where are my data rollover details? All very useful feature of the old App which now appear to have gone with this “new” version! 

2
Tom
iD Mobile Employee
20 days ago
M
Newbie
MazafazaNewbie
asked in Ask a question.

need Pac code but there is no service on my current sim

After having no service on my phone with my current Id sim for more than 24 hrs, I have decided to leave Id. But I can’t get PAC code because I can’t text from my phone and my number (because there is no service)what should I do? How can I get my PAC code? 

2
M
Newbie
6 days ago
Chris Bolshaw
Newbie
Chris BolshawNewbie
asked in Ask a question.

ACTUALLY COMMUNICATING WITH A HUMAN

I'm being charged ROW roaming but I am in the EU, France tobe precise.  How do I actually communicate with a human. When I try live chat I always get a chat bot which doesn't help and the email for help doesn't work.And advice please. TIA            

2
Chris Bolshaw
Newbie
1 day ago
Sandz2710
Civilian
Sandz2710Civilian
asked in Ask a question.

No Date Set for Phone Number Switch

I signed up with ID through Carphone Warehouse and entered my PAC code at the time of ordering my new phone. On an email from Carphone Warehouse it says as I collected my phone in store that I'd be advised of a switch date for my old number to come across to ID. I have no idea of this date - I've not had a "welcome to ID" email or anything.I've contacted Carphone Warehouse who said to contact ID but the help chatbot only tells me how to get a PAC code. I've done that bit 🤣 I just want to know when my number will come across so I don't have to bring 2 phones everywhere with me! I ordered my phone on Wednesday, picked it up yesterday & got a text with my ID mobile number on it today if that helps? Can anyone advise at all? ​​​​​​ 

2
Sandz2710
Civilian
1 hour ago
Amy Hume
Newbie
Amy HumeNewbie
asked in Ask a question.

International Roaming Charges / Data Cap

Hello- I purchased an eSim for data roaming abroad (Peru) and have used 1GB of data from this. However, when I have checked my home ID SIM data usage in my device settings (by chance), it states that I have used 18.62 GB of data in 7 days. I don't know how this could have happened as I have kept my phone on airplane mode for most of the trip and just turned on data when needed to look for restaurants etc. I have a Google pixel 5a. Any advice on roaming charges, as the website states £15 per MB for use in countries not listed in the inclusion. I have calculated that the rate will be £279,600 according to the roaming charge. How is this possible? I have a cap on my account of £3 and have been told by the chat bot that this will have kicked in, so the most I would have to pay will be £3. However, this contradicts the information on the website. Any advice would be much appreciated, as I am travelling for the next 5 weeks and this is causing considerable stress given that I am not able to

2
Tom
iD Mobile Employee
23 days ago
D
Civilian
DobbietheelfCivilian
asked in Ask a question.

When I phone a number it tells me I have dialed the customer payment helpline.

I have paid my bill but whenever i call someone it says I’ve dialled customer payment help line but records show I have paid so it hangs up. Cannot access live chat til tomorrow morning but I am at work currently and need to call/text/use data so cannot wait until then

2
Kash
iD Mobile Employee
3 days ago
Nico Kearns
Civilian
Nico KearnsCivilian
asked in Device & Phone Support

Apple Celluar Watch

I have an Apple Ultra Celluar Watch. Now iD Mobile has eSIMs when will we be able to add an eSIM to a celluar watch?I appreciate iD Mobile do not sell celluar watches but those of us that already have one might want to use the additional functionality. 

2
Tom
iD Mobile Employee
22 hours ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Switching to iD Mobile.

Switching over the Easter bank holiday weekend.

During Bank Holidays it can take a few extra days depending on when your PAC or STAC is submitted. Please use the below table for reference on the upcoming Easter bank holiday weekend and the impact this has on switching over to iD.Please note: If you’ve just upgraded with us, you won’t have to switch as your number will automatically be active on your new plan 😊Give us your PAC or STAC by: Date you’ll switch to iD: Wednesday 27th March before 5.30 pm Thursday 28th March between 8 am & 10 pm Wednesday 27th March after 5.30 pm - Thursday 28th before 5.30 pm Tuesday 2nd April between 8 am & 10 pm Thursday 28th March after 5.30 pm - Tuesday 2nd April before 5.30 pm Wednesday 3rd April between 8 am & 10 pm   

3202
Tom
iD Mobile Employee
25 days ago
K
Newbie
Kev8447Newbie
asked in Ask a question.

refer a friend rewards

Hi, I'm a friend that was referred o  the refer a friend scheme, and I've paid 2 mths coming up to 3 mths of my 12 mth contract and neither my referrer or myself have heard anything back from ID. Don't t know why I'm surprised, none of these schemes ever work. I'm sure we have done everything required. Is there any way it can be checked or speak to someone in ID about it? Thanks.

2
K
Newbie
1 hour ago
Rob Cherry
Civilian
Rob CherryCivilian
asked in Ask a question.

phone not making or receiving calls

I have not been able to make it receive calls (except intermittently- it had worked once or twice) over the last two weeks. I have checked everything software related. I have bars on my phone. Messages and internet are working, it is just phone that is not. Has anybody got a solution for this problem? How do I request a replacement SIM?

2
andewhite
Legend
41 minutes ago
Abby Stephenson
Newbie
Abby StephensonNewbie
posted in Ask a question.

Issue with SIM

There seems to be an issue with my sim card I think. On phone calls my line drops and people on the other end cannot hear me, when people try calling me it says my phone is engaged all the time when it isn’t being used, and my text messages aren’t sending right away. I can send messages at 11AM and people wont get them till around half 1.

1
Tom
iD Mobile Employee
21 days ago
Whitney Scrivener
Newbie
Whitney ScrivenerNewbie
posted in Ask a question.

still being charged

When I ended my contract in December I used both my pac code and phoned I.D to ensure the contract had been cancelled however this month I have been charged almost £40  

1
Tom
iD Mobile Employee
21 days ago
Adi Zava
Newbie
Adi ZavaNewbie
asked in Ask a question.

CPI increase

Isn’t that CPI increase should be only for the bundle and not for all the bill ? Because I shouldn’t pay an increase for the price of the phone. I want one of the customer team members to contact me as soon as possible.

1
Tom
iD Mobile Employee
1 month ago
Sharon Postill
Civilian
Sharon PostillCivilian
asked in Device & Phone Support

new data

I have changed my plan for more Data which it shows new plan but still no Data

1
Tom
iD Mobile Employee
29 days ago
JMo
Newbie
JMoNewbie
asked in Ask a question.

changing to sim only

I’ve read a previous thread about how to upgrade from a phone with sim to a sim only deal but the information isn’t correct?My contract has ended and I don’t want a new phone and I’ve been told I will continue to be charged the full amount if I don’t change. I now want a sim only deal but when I try “upgrade” as per the previous instructions there is only the option of getting a new phone?the previous question/answer said to go into your account > upgrade > pick the sim only option … there is no sim only option anywhere. It can’t be filtered or sorted? thanks 

1
Tom
iD Mobile Employee
27 days ago
Greater Mavura
Newbie
Greater MavuraNewbie
asked in Device & Phone Support

Pay for my others phone

I could like to pay bill for my other phones   

1
Tyler
iD Mobile Employee
27 days ago
Zoecjones14
Civilian
Zoecjones14Civilian
asked in Device & Phone Support

sim card not working on phone

My sim card isn't working in my phone, but works in other devices 

1
Tyler
iD Mobile Employee
27 days ago
W
Newbie
Winner2023Newbie
asked in Device & Phone Support

My bill and phone upgrade

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
26 days ago
K
Newbie
KlumperNewbie
asked in Ask a question.

How many accounts do i need?

How many accounts do I need to access the web, the app and the community forums?

1
Tom
iD Mobile Employee
25 days ago
Andynjd60
Newbie
Andynjd60Newbie
asked in Pay As You Go

Phone transcript between IDMobile and myself

How do I obtain a copy of a phone transcript between IDMobile and myself. I need proof of conversation I had early 2020. Credit Rating is shot because of £11 I paid!

1
Tom
iD Mobile Employee
24 days ago
Terms & Conditions
Why iD Mobile?