phone not making or receiving calls | iD Mobile Community
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phone not making or receiving calls

  • May 3, 2024
  • 3 replies
  • 345 views

Rob Cherry
New Contributor

I have not been able to make it receive calls (except intermittently- it had worked once or twice) over the last two weeks. 

I have checked everything software related. 

I have bars on my phone. Messages and internet are working, it is just phone that is not. 

Has anybody got a solution for this problem? 

How do I request a replacement SIM?

Best answer by andewhite

Also, I can't get live chat working. 

 

Okay @Rob Cherry, if the online chat doesn’t seem to be working, sometimes the following can help:

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / inprivate window in your web browser

Otherwise, try sending a private message to iD support via their pages on social media, by using Facebook Messenger or X (formerly Twitter). 

 

This topic has been closed for replies.

3 replies

Rob Cherry
New Contributor
  • Author
  • New Contributor
  • May 3, 2024

Also, I can't get live chat working. 

 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • May 3, 2024

Also, I can't get live chat working. 

 

Okay @Rob Cherry, if the online chat doesn’t seem to be working, sometimes the following can help:

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / inprivate window in your web browser

Otherwise, try sending a private message to iD support via their pages on social media, by using Facebook Messenger or X (formerly Twitter). 

 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • May 4, 2024

Hi @andewhite,

Welcome to the Community!

Just checking if you managed to get some assistance with this or if you still require assistance?

Please get back to us here and we can PM you if required.

 

Kash