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Where do I find my usage?


I have eventually managed to log into the new “updated” App/webpage. How do I find out my usage? How many minutes I’ve used, or how many texts. How much data have I used..where are my data rollover details? All very useful feature of the old App which now appear to have gone with this “new” version! 

Best answer by Tom

Hi @imarsh60 & @idjimmy 

 

The team are aware and working on some issues with how data allowances appear in the app, the app may be incorrect.

 

Have you changed plan or upgraded recently? This would reset your rollover data.

 

Tom

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  • New
 Contributor
  • 3 replies
  • April 9, 2024

I thought that I was going mad.  The web page has the the same issue as well.  It used to show me how much rollover data I had and then how much left.  Now it’s just showing how much data I have left.  Please, someone, how do we get that old information back in the new layout?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8159 replies
  • Answer
  • April 12, 2024

Hi @imarsh60 & @idjimmy 

 

The team are aware and working on some issues with how data allowances appear in the app, the app may be incorrect.

 

Have you changed plan or upgraded recently? This would reset your rollover data.

 

Tom