As a birthday present for my wife I got her a new phone on an iDmobile contract. The phone arrived a few days ago and that was all ok. The trouble started when I tried to transfer her number. I got a PAC code from Lebara and filled in the “Switch to iD Mobile” form on the website. I got a totally useless error message that starts “We’ve tried to process you PAC, but there is a issue”. It doesn’t say what the issue is or how top proceed from this point just that there is an issue. I have now done this 4 times, each time starting from scratch, double checking the information, getting somebody else to check the information, and taking a screenshot each time. Same result each time, useless error message. Apparently the only way to contact iD mobile is via social media so I sent them a message on Messenger yesterday morning, no reply, nothing, it’s just disappeared into a black hole. I did get an email asking me to registered on the app and change my pin, when I tried to do this it said it was unavailable because of too many users ! and I see from this forum that this is an ongoing problem.
Right now I have a nice new phone that my wife can’t use and seemingly no way out of this mess, any suggestions as to how to proceed ?
