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654 Topics

Jonathan Dearth
Civilian
Jonathan DearthCivilian
asked in Device & Phone Support

id have not kept my existing phone number

They said 7 days ago they were going to do it.This was after a day of trying to get them to do it.They still haven’t done it  can’t contact they as can’t login to App - they send a code an hour after requesting it so when I enter it’s invalid.What do I do?

2
Tom
iD Mobile Employee
19 days ago
I
Newbie
id-mobNewbie
asked in Device & Phone Support

Fraud account

Hello, a fraudulent account has been set up under my name. Please can you contact me to discuss this, thanks.

2
Kash
iD Mobile Employee
27 days ago
phoneaccount
Newbie
phoneaccountNewbie
asked in Ask a question.

Account still barred 24hrs after paying bill

Paid my bill 24hrs ago and still not reinstated.

2
Kash
iD Mobile Employee
27 days ago
Toniann Broomfield
Newbie
Toniann BroomfieldNewbie
asked in Upgrading or Changing Your Plan

change of number

I need to change my number as soo. As possible. How do I do this. Also will I get charged

2
Tom
iD Mobile Employee
25 days ago
Amol Sil
Newbie
Amol SilNewbie
asked in Ask a question.

International Roaming Bangladesh

Hi I am travelling to Bangladesh and was hoping to purchase a 1 month package to and from Bangladesh and also for international roaming.Please let me know if this is possiblethanks 

2
Kash
iD Mobile Employee
5 days ago
T
Newbie
Tracey164Newbie

tired of seeing the bear with us message, its been weeks now....New

Been trying to register for two weeks now, tried multiple times at different times of day but can't get past the please bear with us page. We have 3 accounts in the house and we're all effectively locked out of our accounts. When will this be sorted out as we're seriously thinking maybe it's time to look elsewhere for our mobile provider......

2
Tom
iD Mobile Employee
15 days ago
Luke Halliday
Newbie
Luke HallidayNewbie
asked in Ask a question.

ID Plan Info

I am very close to the end of my id contract.Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.The Old app was not very good but this new one is twice as bad.Help me please 

2
Tom
iD Mobile Employee
10 days ago
David Frank
Newbie
David FrankNewbie
asked in Getting started with iD.

new app

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname  and dob, keeps sending reg code but as it fails, does not progress to enter itnot a good start for new app!!!!!!!!!!

2
Tom
iD Mobile Employee
20 days ago
Helena 'H' Fayyazi
Newbie
Helena 'H' FayyaziNewbie
asked in Pay As You Go

direct debit issue

I am trying to reset my direct debit but it won't let me

2
Tom
iD Mobile Employee
16 days ago
Dilligaf77
Newbie
Dilligaf77Newbie
asked in Ask a question.

Anthing quicker than chat?

I have spent over an hour on chat trying to sort a billing issue. Chat is the only way of getting of someone who can actually help. The only problem with that is, that the ID Mobile staff are dealing with multiple queries at the same time and can take 5-10 min to come back to you. The 1st time I tried to get in contact with ID I couldn't chat as I was driving at the time. It wasn't till I got home 3 hours later I had to get on chat. After over an hour on the chat, it disconnected without my issue being solved. I switched to ID over the disappointment with Three. I feel that are just as bad. So unprofessional. Can anyone recommend how I can speak to a human to get my issue resolved please?

2
Tom
iD Mobile Employee
15 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

no sim

New phone contract my old sim from my expiring contract works in my phone but then new sim doesn't register in my device help please 

2
Kash
iD Mobile Employee
12 days ago
S
Newbie
storm1973russellNewbie
asked in Device & Phone Support

Your ref 405531616

Can someone advise me on your ref . Last two weeks have been dreadful from your firm. Customer Service is useless. Nothing works, duplicate questions in security check plus far too many and time consuming. Last night some person called Kash blanked me. I am due to renew in two weeks. I will not unless my adult content is permitted. Someone in your firm keeps touching my settings. I went to my fathers again yesterday. I used 2 devices, 2 browsers and his wifi. I had no trouble bringing up porn. Your issue is with your network 3. I have said this from March 30th yet no one fixes????

2
Kash
iD Mobile Employee
12 days ago
Roy Ireland
Newbie
Roy IrelandNewbie
posted in Device & Phone Support

NO Roaming access in Spain altho enabled VOIGO etc.c

DATA ROAMING ENABLED AND VOIGO SELECTED, and have ensure that my own plentiful data is not restricted. GLOBAL Player is enabled for WiFi AND Data.What else am I missing??

2
Kash
iD Mobile Employee
6 days ago
Amy Hume
Newbie
Amy HumeNewbie
asked in Ask a question.

International Roaming Charges / Data Cap

Hello- I purchased an eSim for data roaming abroad (Peru) and have used 1GB of data from this. However, when I have checked my home ID SIM data usage in my device settings (by chance), it states that I have used 18.62 GB of data in 7 days. I don't know how this could have happened as I have kept my phone on airplane mode for most of the trip and just turned on data when needed to look for restaurants etc. I have a Google pixel 5a. Any advice on roaming charges, as the website states £15 per MB for use in countries not listed in the inclusion. I have calculated that the rate will be £279,600 according to the roaming charge. How is this possible? I have a cap on my account of £3 and have been told by the chat bot that this will have kicked in, so the most I would have to pay will be £3. However, this contradicts the information on the website. Any advice would be much appreciated, as I am travelling for the next 5 weeks and this is causing considerable stress given that I am not able to

2
Tom
iD Mobile Employee
19 days ago
A
Civilian
alessiaCivilian
asked in Device & Phone Support

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

2
Kash
iD Mobile Employee
5 days ago
J
Rookie
jainvikas8Rookie
asked in Ask a question.

Sim only to Contract phone

Hi,      I'm looking upgrade my SIM only plan to contract phone and getting a better deal from other website.   If I get a new contract, is transfer of number possible internally? Thanks,Vikas

2
Tom
iD Mobile Employee
20 days ago
tonywyn
Newbie
tonywynNewbie
asked in Device & Phone Support

data

does the date roll over on all upgrades ? thinking of upgrading to samsung A15All so please is there a big difference between samsung A15 4g and samsung A15 5g please?

2
tonywyn
Newbie
5 days ago
Brian Lyell
Rookie
Brian LyellRookie
asked in Ask a question.

Unable to access my account

I cannot now access my account. I am aware there has been an update and it asks me to reregister *( a pain) but I waited the 9 minutes and started. BUT it will not accept my new password keeps saying Password must not include first name, last name or email. I AM NOT using my first name or last name or email... tried again and again I get the this...Your estimated wait time is 8 minutes.We are experiencing a high volume of traffic and using a virtual queue to limit the amount of users on the website at the same time. This will ensure you have the best possible online experience.This page will automatically refresh, please do not close your browser.Last updated 2:11:35 PMThis time having a closer look asked for my email but there is not a field for this. It only asks for First Name, Last Name and a  a new password?Create account.Please tell us your name and create a secure password for the email address . What is going on, I need access to my account!!

2
Tom
iD Mobile Employee
16 days ago
G
Civilian
GorfCivilian
asked in Ask a question.

Timout at the end of checkout

Hi all. I’ve just tried signing up for a new monthly SIMOn the very last page of checkout it timed out with a CloudFlare errorI have no idea whether or not I am now an ID customer. Not a great start really...

2
Kash
iD Mobile Employee
5 days ago
Matthew Tracey
Civilian
Matthew TraceyCivilian
asked in Device & Phone Support

buying in store vs online

Hi everyoneI am not with ID...YET.However, I found an amazing deal on their website for an s24 ultra with a free tablet.I was advised that if you buy online, the guys in store can’t / won’t help you with any issues.is this true?Also, will they offer same deal in store?Many thanks

2
Tom
iD Mobile Employee
18 days ago
M
Newbie
Myrddin55Newbie
asked in Ask a question.

SIM Only Upgrade/Renewal

HiI have just renewed my account which is due to end in 2 weeks. The order has been processed and I note that the new plan will become active in 24 hours. I want it to renew on the same day as the old plans expires, if it renews tomorrow I will lose ½ a month which I have paid for. How can I change the renewal date?

2
Kash
iD Mobile Employee
11 days ago
Kevin Broughton
Newbie
Kevin BroughtonNewbie
asked in Device & Phone Support

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

2
Kevin Broughton
Newbie
5 days ago
L
Newbie
LisakNewbie
asked in Ask a question.

making a payment

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong. I need to pay the bill by the 17thThere is enough funds in my account and my card details are correct. Please help 

2
Kash
iD Mobile Employee
13 days ago
Paul O'Nion
Newbie
Paul O'NionNewbie
asked in Ask a question.

Transfer to SIM only and keeping mumber

I have an ID account and recently went SIM only, I have the PAC number but no idea how to transfer my phone number to the new SIM card as I have gone iD mobile to ID mobile. Can anyone tell me how?

2
Tom
iD Mobile Employee
15 days ago
BeckyK
Newbie
BeckyKNewbie
asked in Ask a question.

direct debit

I've been trying to set up a direct debit but it's not letting me. I've tried on the app and different browsers but it still won't work. 

2
Kash
iD Mobile Employee
3 days ago
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