call dropping after 2 minutes and 5 seconds

Hello ​@Kevin Hindson 

Thank you for getting in touch. 

We are very sorry to hear your calls are disconnecting. 

Can you please confirm the handset make/model?

Also, are texts and data working without issues? 

Thanks, 

Nat 

Motorola G54 5g

Calls are very hit and miss and have to either restart phone or toggle airplane mode regularly to make calls. Phone was checked in Currys and new SIM card tried but still getting issues 

Texts are unaffected 

Hey there ​@Kevin Hindson, sorry to hear that.

Is this every phone call you make, cuts off at 2 minutes and 5 seconds? No matter who you call, what time you call etc?

Thanks,

Tyler

No mainly in the mornings but different people. One person on Tesco mobile and one on gifgaf network 

Perhaps there’s an issue with call handling/routing between the Three UK and O2 mobile networks, ​@Kevin Hindson. 

The MVNO companies Tesco Mobile & giffgaff both use the O2 network - good luck getting things sorted. 

Unfortunately probably have to change back to Tesco mobile as I never got these issues on there network 

Seems to be an issue on id mobile as other people have this issue 

Hi ​@Kevin Hindson 

Thank you for confirming. 

Just to rule the handset out, are you able to use the SIM in another handset and make a call to a number you have the issues with? 

I suspect you may still have the same issue but it would confirm the issue lies with the SIM/network. 

Thanks, 

Nat