Skip to main content
F.A.Q.

My bill is not displaying correctly. What should I do?

  • 21 March 2024
  • 0 replies
  • 11341 views

iD Mobile
iD Mobile Employee

We're aware of an issue impacting some customers using Apple devices on iOS 17 and iPadOS 17 or later, where they are unable to view their PDF bills in the iD Mobile app.

 

What should I do?

 

This has now been fixed, and any bills issued after March 6th, 2024, will appear correctly. If you would like to view an older bill on your iPhone, you can do so by opening the PDF bill using the free Adobe Acrobat Reader app. Here’s how:

  1. Open the iD Mobile app.
  2. Tap ‘Bills’.
  3. Tap ‘View previous bills’.
  4. Tap the bill you’d like to view.
  5. Tap the share icon in the top left corner.
  6. Tap ‘Open in Acrobat’.

Your bill will now open in the Acrobat Reader.

Did this article interest you or help you find an answer to your question?
7% found this helpful
This topic has been closed for comments