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Allowance cut with no notice

  • April 7, 2024
  • 1 reply
  • 53 views
F
Community Member

My monthly allowance was unlimited minutes and unlimited texts
Looking on the app today, when it stays up, this has been reduced to 500 minutes and 5000 texts
This is a reduction which I was notified about
Does NOT appear on the new contracts
Will I be getting a rate reduction for my reduced package?
If ID Mobile are happy to just change peoples contracts without notice. I might take my business elsewhere...

Best answer by Tyler

Hey there @fltpnd, we’re very sorry to hear this. There have been numerous bugs with the app at the moment, and customers seeing the wrong allowances if one of the bugs our teams are aware of, your contract allowances wouldn’t just be reduced by us.

 

Our app teams are working to resolve all app issues as soon as possible.

 

Thank you for your patience.

 

Kind regards,

Tyler

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • Answer
    • April 11, 2024

    Hey there @fltpnd, we’re very sorry to hear this. There have been numerous bugs with the app at the moment, and customers seeing the wrong allowances if one of the bugs our teams are aware of, your contract allowances wouldn’t just be reduced by us.

     

    Our app teams are working to resolve all app issues as soon as possible.

     

    Thank you for your patience.

     

    Kind regards,

    Tyler

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