I'm trying to set up the new app on my son's phone. It says the phone number/surname/date of birth is not recognised. The old app worked fine on his phone, and I have access to his info through the app on my phone. Where do I go for help with this?
Try the iD online Live Chat service,
Your 1st challenge will be getting past the 24/7 chatbot, so you can speak to a customer adviser.
Meanwhile, have your online at https:/my.idmobile.co.uk?
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