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Question

Cut off on upgardw

  • January 26, 2025
  • 1 reply
  • 14 views
Mike Crookes
Community Member

I’ve just upgraded my account and have requested an eSIM. However, I’ve now been cut off and have not data or phone signal and am still waiting for my new phone to arrive.

is this normal? 

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    1 reply

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8003 replies
    • January 29, 2025

    Hi ​@Mike Crookes,

    Welcome to the Community!

    It sounds like a replacement SIM was sent out with your upgrade.

    If you are still waiting you can request a new SIM. Please see the link below for further information.

     

    Kash

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