Unfortunately @Pamela Key, community members can’t look at iD customer accounts. 

Have you tried the iD online Live Chat service?

Alternatively, send a private message to iD support via their social media pages using Facebook Messenger or X (formerly Twitter). 

Hi @Pamela Key,

Welcome to the Community!

I can see that we have responded to you elsewhere.

If you still require assistance, please let us know and we can drop you a PM.

Kash