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My old mobile number is missing

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I am in the process of changing my O2 mobile number to iD mobile and want to keep my number. I have sorted my PAC code and successfully got my iD mobile number. However on my account it just shows only the iD mobile number. 

Can anyone point me in the right direction please as to how to transfer my old number to my new iD mobile?

Jacqui Davies

Best answer by Kash

Hi @MJoyner79,

Welcome to the Community!

Please can you try the below and it should work for you.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

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    MJoyner79

andewhite
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  • andewhite
  • Platinum 
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  • June 3, 2024

Give your PAC (from O2) to iD Mobile, @HappyGoth.

This forum article might help in this situation.

 

Forum member (non-iD).
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    HappyGoth
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  • HappyGoth
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  • 4 replies
  • June 3, 2024

Hi Andewhite

Thanks for your swift reply. The article is useful. So for what I’ve read I have to wait a day or so for the number to come over to iD mobile. 

andewhite
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  • andewhite
    andewhite
andewhite
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  • andewhite
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  • June 3, 2024

Here’s the iD Mobile timescales for number switching: 

 

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    HappyGoth
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  • HappyGoth
  • New
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  • June 5, 2024

Hi. 
 

I waited yesterday for the confirmation that my old number would be live by 10.00pm as expected. Nothing happened. I sent my PAC code etc well before 5.30pm on Monday. Now at 2.40pm I am still waiting! Could someone advise when this will be sorted please?

Many thanks 

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • June 12, 2024

Hey there @HappyGoth, welcome to Community!

 

Are you still awaiting this number transfer to complete please?

 

Thank you,

Tyler

 

 

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  • HappyGoth
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  • 4 replies
  • June 13, 2024

Hi Tyler. You’ll be very pleased that everything is now working. Thanks

andewhite
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  • MJoyner79
  • Active Contributor
  • June 13, 2024

I’ve only had a partial switch can’t use iMessage or FaceTime on my number and my phone is still showing my IDMobile number very frustrating 

andewhite
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  • andewhite
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  • June 13, 2024
MJoyner79 wrote:

I’ve only had a partial switch can’t use iMessage or FaceTime on my number and my phone is still showing my IDMobile number very frustrating 

Try a NETWORK RESET, @MJoyner79.

The iOS user guide covers the reset procedures.

Forum member (non-iD).
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  • MJoyner79
  • Active Contributor
  • June 14, 2024
andewhite wrote:
MJoyner79 wrote:

I’ve only had a partial switch can’t use iMessage or FaceTime on my number and my phone is still showing my IDMobile number very frustrating 

Try a NETWORK RESET, @MJoyner79.

The iOS user guide covers the reset procedures

tried this and still no joy.

 

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • July 2, 2024

Hi @MJoyner79,

Welcome to the Community!

Please can you try the below and it should work for you.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

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