Protection against Sim Swapping Attack?

Thanks, though that's not what I asked

I'd like to understand what is offered to customers to prevent this 

Account security is incredibly lax, so what process prevents someone fraudulently porting a number?

​@Tyler Are you able to advise?

Hey there ​@mrcarrot66, thank you for your great question.

We have many security protocols to stop scammers from doing PAC fraud.

We firstly require a one-time password to be sent to the customers SIM, of which only yourself should have. We also will require photo ID depending which platform your contacting us from, which again, only you should have.

We also can set up a password on your account via the customers request, which again, only you should have and can only pass security if given said password.

Although we will always require your general customer personal details, we also have other numerous security protocols to prevent this from happening and keeping our customers safe from scammers.

Thanks,

Tyler

Thanks, being able to set up a password is handy, I'll look into that. I'm pleased to hear there's proper protocol in place here. 

​@MZone appreciate you tagging someone else. Your link is also useful it's just not quite what I was looking for in this case 

Hi ​@mrcarrot66,

If there is anything else that you require assistance with, please get back to us here.

Kash