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Hi, just got a new phone deal with an ID sim but I already have a monthly pay only SIM. I would like to keep my number but cancel the SIM only monthly payment please. How can I do this? Thanks 

If you cancel the iD SIM only contract you’ll lose the number linked to the SIM, @Rachael Louise.

You have to port the number to keep to another service provider, then port it back to the new iD contract you got for your new phone.

How do I port the number to another service provider? 

I have cancelled my direct debit too. Can you help?

How do I port the number to another service provider? 

Get a PAC for the number you want keep, from iD, and use that to port to another provider, @Rachael Louise .

Hi @Rachael Louise,

Welcome to the Community!

I hope that you have managed to get this resolved.

Please get back to us if you require further assistance and we would be happy to help.

 

Kash

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