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canary islands issue

  • February 28, 2024
  • 3 replies
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Sueshed
New
 Contributor

We are in Fuerteventura and are having terrible problems with phone calls.

We are both on ID Mobile and both have iPhone 13s - but are having difficulty making and receiving calls to ourselves and others, on odd occasions it’s perfect but most of the time nothing - even when we have a signal showing?

 

Earlier I had a message saying ‘the number you have dialled cannot accept this call - it was my partners number and Simon the same network so why?

 

if it’s of any relevance the network we are automated to is YOIGIO.

 

Any help or suggestions appreciated, thanks 

 

 

Best answer by WelshPaul

Your issues are likely not the result of the iD Mobile network but YOIGIO. 

Try manually selecting Movistar?

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WelshPaul
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  • Platinum 
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  • 2451 replies
  • Answer
  • February 28, 2024

Your issues are likely not the result of the iD Mobile network but YOIGIO. 

Try manually selecting Movistar?


Sueshed
New
 Contributor
  • Author
  • New
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  • 2 replies
  • February 28, 2024

Thanks I have tried that and so far so good 🤞


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • March 3, 2024

Hi @Sueshed,

Welcome to the Community!

Glad to see that @WelshPaul has answered your query.

If you require further assistance, please let us know.

 

Kash