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cannot send sms text messages


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28 replies

  • New
 Contributor
  • 2 replies
  • December 7, 2024

Hi , I have tried everything! My number won’t verify. Doesn’t even work by sending messages via my Mac book.

please can MEMBER OF STAFF resolve this. 
thanks

Helen 


  • New
 Contributor
  • 2 replies
  • December 7, 2024
Tyler wrote:

Hey there ​@Sixela47 & ​@Ross1982, sorry to hear that?

 

Have you tried deleting the number altogether, and then re-adding it? 

 

Have you tried both the +44 format, and 07 format?

 

Have you also tried resetting network settings first, then adding the number back in?

 

Finally, have you tried all the iMessage troubleshooting found above, but with the phone in flight mode at all?

 

Thanks,

Tyler

Hi Tyler,

 

I have tried all of those things. None of them work. All formats of my phone number do not save and all resets, restarts and changes to iMessage. Any other suggestions to fix it? Thanks 


  • New
 Contributor
  • 2 replies
  • February 19, 2025

Hi I have this issue too. 
 

I have an iphone12, have reset my network settings, I can see my ported number in iMessage, but can not select it. The number is the correct under Phone and is using the +44. I’ve had this problem for a week now. Live chat didn’t help and just got me to go through the steps again. 

 

Help would be appreciated. 


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  • iD Mobile Employee
  • 1854 replies
  • February 21, 2025

Hello ​@Lsmi 

 

Thank you for getting in touch. 

 

We are sorry to hear you are also experiencing issues. 

Is this just with iMessage or are SMS text messages also impacted? 

 

Thanks, 

 

Nat