extremely poor network coverage getting worse

The worst phone network that i have bought,  no data signal inside buildings , very poor outside, purchased this contract on the strength of the area coverage ,being reasonable,  I  cannot wait until the  contract ends . Won't be renewed , not getting what i am paying for. And today to insult even more, text about monthly bill rise. Also with writing this, have wasted my time, the amount of complaints i've seen and nothing is done. 

Hey there ​@Crazydiamond, we’re sorry to hear that.

What are the full postcodes you’re having issues in and what phone do you have please?

How long have you had issues?

Does it affect calls, texts and data?

Thanks,

Tyler

Area is dh4 , phone is a samsung s24 , Also its not the phone or sim card . In sr8 area where my partner lives , i can pick up 5g from the mast that is local, When did it start ? from day one of contract. 10 months ago . Have persevered with it hoping it would get better, sadly not.

Yes it effect's calls , data and texts. 

Hey there ​@Crazydiamond, can you confirm the full postcode(s) please?

Thank you,

Tyler

DH44QZ

Hey there ​@Crazydiamond, from checking your postcode, I can see this is a no 5G area completely.

For the best/only signal here, please manually switch to 4G for the best signal:

https://www.three.co.uk/support/network-and-coverage/coverage?location=DH44QZ

If having issues on 4G too, please let us know.

Thanks,

Tyler

4G HA HA  as mentioned, when in a building i get nothing 

Hey there ​@Crazydiamond, so when you’re inside and on 4G, you receive no signal at all, and nothing works at all?

Thanks,

Tyler

At home takes about minute or so to load google homepage  When at my work place dh44ar nothing will load 

Whatsapp video calls  are a joke , breaks up freezes ,when out and about in my area 

Sorry to hear that ​@Crazydiamond.

Have you tried a replacement SIM card with us yet? If so, I’d certaintly recommend giving it a try:

• How do I get a replacement SIM or eSIM? F.A.Q.

I’d recommend trying this, and if this doesn’t help, please let us know and we can investigate further.

Thanks,

Tyler