My ID mobile phone contract is coming to an end, decided to go for ID sim only, sim has arrived today, but it’s given me a new no. No good at all.
How do I sort this out?
No human to text or talk to only a ‘bot’, useless!
Solved
ID Mobile phone contract of 2 years now ended
Best answer by Kash
Hi
Welcome to the Community!
Just checking if you managed to contact the team to get this resolved?
If you still require assistance, please let us know and we can PM to process a return so you can upgrade.
Kash
+26Sounds like you’ve purchased a new connection to the iD Mobile network,
Speak to an adviser by typing “talk to a person”, after connecting to the iD Live Chat service.
The human advisers work 9am - 8pm on weekdays, and their chatbot works 24/7.
+24Hi
Welcome to the Community!
Just checking if you managed to contact the team to get this resolved?
If you still require assistance, please let us know and we can PM to process a return so you can upgrade.
Kash
You need a SIM from another provider and a PAC number
+5Did you do an upgrade or did you just ordered a new sim contract hoping to keep your current number?
Joe
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