incorrect mobile number on phone

  • 10 June 2024
  • 4 replies

Userlevel 1

I have just joined ID mobile and transferred my old number, I am having trouble sending text messages so checked on here to troubleshoot and found that the number that came with my new phone is still showing against the phone even though I transferred my old number. I have tried to change this but it will not accept my old number. When I call or my old number does show correctly so not sure what is happening.Can anyone help please. Thank you


Best answer by Tom 24 June 2024, 10:19

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4 replies

Userlevel 8
Badge +10

Have you tried a NETWORK RESET on the handset using your iD SIM card, @Jo Wild?

The device user guide or Google explains the reset procedure. 

Userlevel 1

Thank you I will try

Userlevel 1

@andewhite  just done the network reset and it looks like it has sorted the problem, thank you so much

Userlevel 7
Badge +6

Hi @Jo Wild 


Glad to see @andewhite could get you sorted here, thanks for the help on this @andewhite.