Hi All,
I have recently recieved a phone upgrade the problem I am having it when people try to call it rings on their end but my new phone does not ring or even register a missed call.
It is the Motorola Edge 40 - I am worried the new phone maybe faultly, Has anyone else experienced this?
Many thanks,
Scott
Best answer by Kash
Hi
Just checking if disabling Wi-Fi calling helped?
If no improvement has been made we can look at providing a replacement SIM card.
You can collect a SIM via your local Curry’s store and activate it via the iD Mobile app.
Kash
+16You say that the phone was an upgrade, so you haven’t recently ported a number in to iD Mobile correct?
Assuming it’s not a split port, check out the following settings:
Thanks for the link, but the incoming calls are hit and miss, sometimes the phone rings other times it does not.
+25Hi
Is it consistently the same numbers or is it completely random when it happens?
Was this an upgrade or a new contract with iD Mobile?
Tom
Hi,
These are just random numbers and this is an upgrade from an existing contract, maybe it could be the sim???
+16Do you have WiFi calling enabled? If so, disable it.
+24Hi
Just checking if disabling Wi-Fi calling helped?
If no improvement has been made we can look at providing a replacement SIM card.
You can collect a SIM via your local Curry’s store and activate it via the iD Mobile app.
Kash
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