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no network


Stevester57
New
 Contributor

After latest software update I have no network connection 

4 replies

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  • iD Mobile Employee
  • 1854 replies
  • February 5, 2025

Hello ​@Stevester57 

 

Thank you for getting in touch. 

 

We are sorry to hear you are having issues following an update.

Can you please confirm the handset make/model? 

 

Nat 


Stevester57
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • February 5, 2025

Samsung galaxy A54


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 6, 2025

Hey ​@Stevester57, thank you.

 

Have you tried resetting network settings, and then restarting your phone?

 

When you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler


Stevester57
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • February 6, 2025

I've reset and restarted the phone to no avail. In phone settings the numbers of the SIMs do not show up amd I cannot edit them. The Sims work in another phone