To Whom It May Concern,
I recently asked for 2 fraudulent activities to be investigated on my account, quoting both crime incident numbers and I was advised that they would be investigated and someone would get back to me, this was on 13th December and there has been no attempt from ID Mobile to contact me.
As my bank account was successfully hacked on the first occasion and an attempt was made on the second occasion, I no longer have any faith in ID Mobile’s security and I want to leave with immediate effect, without occurring any charges. I’ve given you the courtesy, for almost 4 weeks, to reply to me but you haven’t even acknowledged my complaint, which is totally unacceptable and I no longer want to be part of a community that doesn’t even care enough about their customers to reply to them regarding such a serious issue. I look forward to your immediate reply and confirmation that you will close my account without any charges!
Yours faithfully
Margaret Keane
