My phone was stolen and I’m having trouble getting into my account to activate my SIM.
I need to verify my login by typing in a text sent to my phone number (!) which is incredibly frustrating. No option of answering security questions instead.
After a few days without a phone I’ve finally got a handset and a new SIM, but I work full time so it’s taken a while, and there’s no customer service by the time I get home and have the time to try and sort it out. I just need help activating my SIM!
+26This community article has some activation tips,
It wouldn’t accept it when I typed in the SIM number. It’s so frustrating because i just need this sorted and ID is always so difficult to set up.
Hi
Thank you for getting in touch with us here on the community.
We are very sorry to hear your phone was stolen and you are having issues activating your SIM.
We will pop you over a private message to get this sorted for you.
Please check your inbox for a message from us.
Speak soon,
Nat
This has also happened to me
Ive had 2 SIM’s and nothing works
Please can you put the solution online as its now jokeshop
Hello
Thanks for getting in touch.
We are sorry to hear you are experiencing issues activating your SIM.
Can you please expand on what is happening and if you have a physical or eSIM please?
Thanks,
Nat
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