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Question

phone stolen - cannot activate new SIM card


My phone was stolen and I’m having trouble getting into my account to activate my SIM.

 

I need to verify my login by typing in a text sent to my phone number (!) which is incredibly frustrating. No option of answering security questions instead.

 

After a few days without a phone I’ve finally got a handset and a new SIM, but I work full time so it’s taken a while, and there’s no customer service by the time I get home and have the time to try and sort it out. I just need help activating my SIM!

6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12031 replies
  • February 4, 2025

This community article has some activation tips, ​@Lottie.l - the “On our website” section might help.  


  • Author
  • Active Contributor
  • 6 replies
  • February 5, 2025

It wouldn’t accept it when I typed in the SIM number. It’s so frustrating because i just need this sorted and ID is always so difficult to set up.


  • Author
  • Active Contributor
  • 6 replies
  • February 5, 2025

…oops something went wrong!


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 5, 2025

Hi ​@Lottie.l 

 

Thank you for getting in touch with us here on the community. 

 

We are very sorry to hear your phone was stolen and you are having issues activating your SIM. 

We will pop you over a private message to get this sorted for you. 

Please check your inbox for a message from us. 

 

Speak soon,

 

Nat 

 

 


James O'Mullan
New
 Contributor

This has also happened to me

Ive had 2 SIM’s and nothing works

Please can you put the solution online as its now jokeshop

 

 

 


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  • iD Mobile Employee
  • 1854 replies
  • February 24, 2025

Hello ​@James O'Mullan 

 

Thanks for getting in touch. 

 

We are sorry to hear you are experiencing issues activating your SIM.

Can you please expand on what is happening and if you have a physical or eSIM please? 

 

Thanks, 

 

Nat