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sim card

R
New
 Contributor

I’ve just joined from O2, however I haven’t recieved my new SIM card and I am unable to log into my account 

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4 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 2451 replies
  • March 4, 2024

You won’t have an online account if you haven’t received your SIM card. Why? Because you cannot register for an account without one. 
 

when did you place your order?

R
New
 Contributor
  • Rufus16
  • Author
  • New
 Contributor
  • 1 reply
  • March 4, 2024

I placed the order Wednesday last week 

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 2451 replies
  • March 4, 2024

Telephone the iD Mobile sales team on 020 7139 1397 and ask them for an update on the order. You need to know if the order was successful before proceeding.

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • March 6, 2024

Hi @Rufus16,

Welcome to the Community!

Just checking if you got some assistance with this?

If you still require help, please get back to us and we can PM you.

 

Kash

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