Skip to main content
Solved

Switched over to ID mobile

  • January 7, 2025
  • 1 reply
  • 27 views
R
Community Member

Hiya, 

Please accept my apologies if this has already been asked. 

I have switched over to ID Mobile from EE. I have had a text from ID to say that my number has switched over to iD Mobile and my account with my previous provider has been disconnected. This is great and i’m receiving text messages to my old number on my new phone. I have restarted both phones multiple times but i’m still not able to receive calls to my new phone - they’re still going to my old phone. 

 

Please help! 

Thanks

 

Best answer by Natalie W

Hello ​@rebecca.jenkin 

 

Thank you for reaching out to us here on the community. 

We are sorry to hear you are facing issues with your calls not being received on the correct number. 

 

We would recommend taking a look at our support page and following the steps advised here.

 

Please do let us know how you get on. 

 

Thanks, 

 

Nat  

View original

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+20
    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • Answer
    • January 10, 2025

    Hello ​@rebecca.jenkin 

     

    Thank you for reaching out to us here on the community. 

    We are sorry to hear you are facing issues with your calls not being received on the correct number. 

     

    We would recommend taking a look at our support page and following the steps advised here.

     

    Please do let us know how you get on. 

     

    Thanks, 

     

    Nat  

    Reply.


    Terms & Conditions